Skip to main content

My First Return / Refund on Depop! For Resellers. With Receipts!!

 How much money did I end up losing with this? The reason for the refund will make your eyes roll. Let's start from the beginning:

Listed these dover thrift books - 4 women's writers, all of them are a collection of short stories. Beautiful books, I wanted to keep them for myself anyways. I had them listed for $24. I knew I could sell them between $6-$8 and I knew that it was an awesome collection to find all together.





These books I got at the Hospice for a quarter each. So my COG was $1. 
The buyer messaged me and talked me down on my price, I agreed because I was hurting financially. Here's her messages asking if I accepted offers, which I do, I have it in my bio. 


And then, to my dismay, 8 days later she requests a refund. I try to handle it with grace, of course I want to save the sale. 



My reply:


I am scared that I was that vulnerable, and I don't recommend other sellers be that open because then her denial felt rather insensitive to my very real situation. 


so the reason why she didn't want my 4 books was because she thought they would be long enough - they were SHORT STORIES. Dover Thrift books usually are tiny. 

I did ask her if she would consider "repoping" which is a Depop term. 

I even explained how it would benefit her, since I gave her a great deal - 2 for the price of 1.  I also took a deep dive on her buying history, she had a long history.


She tells me about her last purchase, I did want to be firm but still respect her decision. After all at the end of the day, these are just books.  I also don't want to scare her away from purchasing in the future because I did everything right. If anything agreeing with her just shows what an amazing shop Hyla Brook Books is.




Paypal does not refund you the fee but Depop can. I sent a request to get my money back from the Depop fee. She paid through Paypal, so I refunded her through Paypal the total amount of $19.07. 

This means I'm still at a loss of $1.16.
Plus the floral polymailer + 2 stickers + bookmark. the package is in transit, so hopefully the books come in great condition like they were sent.

I shared my woe to my reseller instagram - belle.resells. It's my most used instagram ATM. 
Belletrist Bookshop, Southerngothicantiques, and Memorylanedestash all messaged me and just shared in my grief, but also surprised me telling me I did a good job handling it with grace. 

I did a poll on my instagram stories for belle.resells, showing a photo of the dover thrift books, asking if any one would be down to listening to a live reading of one of the short stories? 11 out of 35 voted yes! That's 1/3 of my audience that wants me to have a podcast with them.

I'm leaning towards reading Kate Chopin, since she is one of my favorite writers from when I was in highschool, but I have a feeling that I would prefer Louisa May Alcott.
Labels:

Comments

Post a Comment

Popular posts from this blog

What Sold in my Bookshop October 8 - 14

This week I'm determined to list list list! I list new items every day. This week I sold a total of 20 books, 2 clothing items, and a photo album. I spent $11.48 and made $178.13. Lady Midnight, 13 Reasons Why Had a 15% off sale on my Depop. She paid $12.75. The PayPal fee was .67 cents. It cost $3.86 to ship. The Depop fee was 1.28. I made a total of $6.94. LuLa Roe Disney Alice in Wonderland leggings These sold 22 hours after listing them and since it was a repeat buyer I offered 10% off from $25. I really appreciate repeat buyers. This sold in the Facebook group Wonderlust Marketplace. Sold for $22.50, PayPal fee was .95, and the shipping label was $3.33. I made $18.22. Woman Who Runs w Wolves   This sold for $20 which is a lot more than I imagined someone would pay for it. The Mercari fee was $2. Shipping was $3.33. I made $14.67.  So far I've made $39.83. My goal is to make $300 per week.  Frankenstein,  The Drowne...
Post a Comment
Read more

What Sold October 15-22

Could I have a week as good as last week? Going to focus on items with higher resell value and listing everything.  I didn't have nearly as good a week because I did not list every day, but I did take this time to organize my inventory.   I sold 4 books, turning $1 into $23.91   Rebecca I got this in a recent haul. I accepted an offer on Mercari for $11. The mercari fee was $1.10. The processing fee was .62 cents. It costs $3.33 to ship. I am sad I only made $ 5.95 on this beautiful vintage book. Just Listen, House Rules Sold on Depop for $13.95. The Depop fee was $1.40. PayPal fee was .70 cents. Shipping cost $4.39. (i added a free Nicholas Sparks book.) My profit was $ 7.46.   David Copperfield Sold on Etsy during a sale. After fees my funds were $13.83 . Shipping cost $3.33. My profit was $10.50 . So far I've made $ 23.91. I am out of black ink for my printer, I am also out of kraft poly mailers. Printer ink i...
Post a Comment
Read more

What Sold october 23-31

Sales have been very slow on Depop and Mercari. It's time to invest more into Etsy! I've decided to source antique and vintage books for my Etsy store.  To help improve sales on Depop, I've started to add hashtags to all my listings.  Lot of 3 green antique books Sold on Etsy for $30. It cost $3.33 to ship. After fees, my profit was $24.46. Wildalone  Got this book free so it was all profit. Sold on Mercari for $9. The selling fee was .90 cents. Since this was posted before Mercaris October Update I did not get charged a processing fee. Shipping was $3.33. I made $4.77. Apples This is my poetry chapbook available for download only on Etsy. I had another sale running for 15% off. This helped pay my etsy fees too.  Vintage Halloween books I was sure I'd get more for these because they are so old and in great shape. I made offers on my Halloween books and this sold for $9. Mercari fee was .90 cents and .56 cents.   Shipping ...
Post a Comment
Read more