Skip to main content

My First Return / Refund on Depop! For Resellers. With Receipts!!

 How much money did I end up losing with this? The reason for the refund will make your eyes roll. Let's start from the beginning:

Listed these dover thrift books - 4 women's writers, all of them are a collection of short stories. Beautiful books, I wanted to keep them for myself anyways. I had them listed for $24. I knew I could sell them between $6-$8 and I knew that it was an awesome collection to find all together.





These books I got at the Hospice for a quarter each. So my COG was $1. 
The buyer messaged me and talked me down on my price, I agreed because I was hurting financially. Here's her messages asking if I accepted offers, which I do, I have it in my bio. 


And then, to my dismay, 8 days later she requests a refund. I try to handle it with grace, of course I want to save the sale. 



My reply:


I am scared that I was that vulnerable, and I don't recommend other sellers be that open because then her denial felt rather insensitive to my very real situation. 


so the reason why she didn't want my 4 books was because she thought they would be long enough - they were SHORT STORIES. Dover Thrift books usually are tiny. 

I did ask her if she would consider "repoping" which is a Depop term. 

I even explained how it would benefit her, since I gave her a great deal - 2 for the price of 1.  I also took a deep dive on her buying history, she had a long history.


She tells me about her last purchase, I did want to be firm but still respect her decision. After all at the end of the day, these are just books.  I also don't want to scare her away from purchasing in the future because I did everything right. If anything agreeing with her just shows what an amazing shop Hyla Brook Books is.




Paypal does not refund you the fee but Depop can. I sent a request to get my money back from the Depop fee. She paid through Paypal, so I refunded her through Paypal the total amount of $19.07. 

This means I'm still at a loss of $1.16.
Plus the floral polymailer + 2 stickers + bookmark. the package is in transit, so hopefully the books come in great condition like they were sent.

I shared my woe to my reseller instagram - belle.resells. It's my most used instagram ATM. 
Belletrist Bookshop, Southerngothicantiques, and Memorylanedestash all messaged me and just shared in my grief, but also surprised me telling me I did a good job handling it with grace. 

I did a poll on my instagram stories for belle.resells, showing a photo of the dover thrift books, asking if any one would be down to listening to a live reading of one of the short stories? 11 out of 35 voted yes! That's 1/3 of my audience that wants me to have a podcast with them.

I'm leaning towards reading Kate Chopin, since she is one of my favorite writers from when I was in highschool, but I have a feeling that I would prefer Louisa May Alcott.
Labels:

Comments

Post a Comment

Popular posts from this blog

What Sold in my bookshop October 1 - 7

🎃👻This is the first week of October! Let's see how much I made. Sadly this was my slowest week in sales in 3 months - only 6 sales! Depop has made some changes to the app: added cropping to photos and a My DNA tab to find items you love. It's important not to give up.  3 out of 6 sales were from Mercari. I sold a total of 8 books (I spent $1.50)  and made $24.49.  Frontiers, Prarie Brides Sent an offer for $7 and they accepted. The Mercari fee was .70. Shipping cost was $3.33. I made $2.97. The Outsiders Someone sent me an offer for $7 and I said yes. The Mercari fee was .70. Shipping cost $2.80. I made $3.50   Demi Lovato, Staying Strong Sold for $8. The Mercari seller fee was .80 cents. Shipping cost was $2.80. I made $4.40.   Harry the Dirty Dog This sold on Depop for $9.81. The Depop fee was .98 cents. The shipping fee was $2.80. The PayPal fee was .58 cents. I made $5.45.        ...
Post a Comment
Read more

November Plan With Me / 2020

I have an online secondhand bookshop using Etsy, Depop, and Mercari. I also have a rare nerve disease called CRPS that is gradully getting worse. Hyla brook Books isn't just a distraction, it's a benediction. I applied for my dream job: an children's librian assistant at the library. I had hope that I could make a living of $300/ week reselling - but my record sales in a month was $351.13 (August report). It's my dream to make a living selling my art and books.  What are my top 3 goals for the month of November? Make $390 - sell my art work - list 300 items across all platforms What are my weekly goals to accomplish my monthly goals? One resin project a week - make a scheduling routine-  focus on books with high resell value - create space to photograph  What could I have done differently in the previous month to improve my shop revenue? List every day 2-4 items or 10-15 listings. Use art to heal. Engage more. List clothes! | How Much Did I Make in October ?...
Post a Comment
Read more

What Happened To the Declutter Deathpile Series?

 There were two main objectives in the Declutter Deathpile series, or The Minn Game: 1. Get rid of clutter by removing items from my apartment.  "out with the old, in with the new."  "everything must go"  "letting go of what no longer serves my business" and not listing items that are not worth my time. 2. complete within 30 days removing 1 pound of stuff on day 1, 2 pounds of stuff on day 2, and so on and forth. "a weight off my shoulders" "quantifying how much I let go." "make sure items are removed by midnight that day" I had planned to make consistent content, a video update every 3 days throughout the month I cleaned out stale inventory.  Declutter My Deathpile / The Minn Game / Days 1 & 2 New Years Resolutions Declutter with Me// Reseller Deathpile/ Days 3,4,5 of The Minn Game Declutter my Deathpile with Me / The Forgotten Stories / A Poem Declutter my Deathpile day by day / reseller plays minamlist game I want to br...
Post a Comment
Read more